Hitachi vehicle occupancy - data issues
Monitoring - Occupancy data is now being received. We will continue to monitor the feed.
May 17, 2024 - 09:28 BST
Identified - The data feed issue is still on-going and we are continuing to monitor.
May 16, 2024 - 13:49 BST
Monitoring - Occupancy data is now being received but the backlog may take a short while to recover.
May 16, 2024 - 13:16 BST
Investigating - We have identified an issue with the vehicle occupancy data feed. We are working with the supplier to rectify the issue.
May 16, 2024 - 12:47 BST
Uptime over the past 90 days. View historical uptime.
Berth Maps Degraded Performance
90 days ago
99.98 % uptime
Today
Business Intelligence (BI) Operational
SAP Business Warehouse (SAP BW) Operational
SAP Business Objects (SAP BO) Operational
Customer Message Orchestration (MO) Operational
90 days ago
100.0 % uptime
Today
Timetable Comparator (CMO-TC) Operational
90 days ago
100.0 % uptime
Today
Realtime Cancelations (CMO-RT) Operational
90 days ago
100.0 % uptime
Today
Denali ? Operational
90 days ago
100.0 % uptime
Today
Kamet Operational
90 days ago
100.0 % uptime
Today
Master Data Reference (MDR) Operational
Mistral Data Website Operational
90 days ago
99.99 % uptime
Today
Mistral ? Operational
90 days ago
100.0 % uptime
Today
Notus Operational
Performance Datahub Operational
RTOPS Feeds Operational
90 days ago
100.0 % uptime
Today
RTOPS Schedules ? Operational
90 days ago
100.0 % uptime
Today
RTOPS TD.net TD ? Operational
90 days ago
100.0 % uptime
Today
RTOPS TD.net TRUST Operational
90 days ago
100.0 % uptime
Today
RTOPS Platform ? Operational
Sarma Operational
90 days ago
99.98 % uptime
Today
Service Desks Operational
SFTP Service Operational
Sirocco ? Degraded Performance
90 days ago
99.98 % uptime
Today
Staff Applications Operational
90 days ago
99.99 % uptime
Today
Customer Assistance Application Operational
90 days ago
100.0 % uptime
Today
Network Rail Fault Reporter Application Operational
90 days ago
99.98 % uptime
Today
Rail Replacement Application Operational
90 days ago
100.0 % uptime
Today
Facility Fault Reporting Application Operational
90 days ago
99.98 % uptime
Today
TPE Fault Reporter Application ? Operational
90 days ago
100.0 % uptime
Today
SWR Electronic Data (ED) Application Operational
90 days ago
100.0 % uptime
Today
Smart Card Reader Application Operational
90 days ago
100.0 % uptime
Today
Passenger Count Application Operational
90 days ago
100.0 % uptime
Today
Solano Operational
90 days ago
99.98 % uptime
Today
Smart Audit Operational
90 days ago
100.0 % uptime
Today
Document Distribution Application Operational
90 days ago
99.98 % uptime
Today
Solano Dynamic Reporting System Operational
User Authentication ? Operational
90 days ago
99.94 % uptime
Today
Ventoux ? Operational
90 days ago
99.98 % uptime
Today
Zonda ? Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 17, 2024

Unresolved incident: Hitachi vehicle occupancy - data issues.

May 16, 2024
Ventoux- Active Issue
Resolved - This incident has been resolved.
May 16, 09:10 BST
Update - A fix for the issue with Booking Limits has been applied to S3P Prod. We have run a Ventoux “Opt and Send All” jobs for all services in the next 2 weeks, and will follow this up with extra jobs for subsequent dates. Please advise via the Ventoux helpdesk if you continue to see unexpected Booking Limits/Logical Availability once these jobs are complete.
May 14, 17:59 BST
Monitoring - Sqills continue to work on the S3P Logical Availability issue as a top priority. A fix is being tested in the S3P BAT systems, and RDG are prepared to release the fix quickly once it is confirmed.
May 14, 09:46 BST
Update - Sqills continue to work on the S3P Logical Availability issue as a top priority. A fix is being tested in the S3P BAT systems, and RDG are prepared to release the fix quickly once it is confirmed.
May 14, 09:41 BST
Update - The S3P issue processing Logical Availability changes is still active. We understand that Sqills have identified a fix, which now needs to be applied in a release – timing TBC. Once the fix is in place Ventoux support will contact TOCs to confirm our recommendations for correcting LA in S3P.
May 10, 09:13 BST
Update - There is an active issue in the Sqills S3P system (including Prod), whereby some changes to Logical Availability are not being applied. This may mean changes to OD Groups and Booking Limits from the Ventoux Optimiser are not applied, despite S3P reporting successful submissions. This has been raised as an urgent/major issue with RARS/Sqills on https://support.sqills.com/browse/RDGCM-4735. Sqills are working on a fix via ticket https://support.sqills.com/browse/SPAS-22524.
May 7, 17:06 BST
Identified - There is an active issue in the Sqills S3P system (including Prod), whereby some changes to Logical Availability are not being applied. This may mean changes to OD Groups and Booking Limits from the Ventoux Optimiser are not applied, despite S3P reporting successful submissions. This has been raised as an urgent/major issue with RARS/Sqills on https://support.sqills.com/browse/RDGCM-4735. Sqills are working on a fix via ticket https://support.sqills.com/browse/SPAS-22524.
May 7, 17:05 BST
May 15, 2024
McLaren GPS Issues - Avanti Services
Resolved - This incident has been resolved.
May 15, 21:53 BST
Investigating - GPS data from McLaren for Avanti services is intermittent resulting in some services showing in incorrect locations. McLaren are investigating the issue.
May 15, 19:02 BST
May 14, 2024
May 13, 2024
Single Sign On (SSO) Issues
Resolved - This incident has been resolved.
May 13, 09:03 BST
Monitoring - Application access is now available. We will continue to monitor and alert of any issues.
May 12, 20:55 BST
Update - Access to the applications listed is unavailable due to failure of our identity provider. We apologise for the issues and will be working to restore access as soon as possible.
May 12, 19:40 BST
Investigating - We have detected new issues relating to the login to MD applications and the OneLogin portal. We are communicating with OneLogin to restore access.
May 12, 19:31 BST
Monitoring - OneLogin engineering have mitigated the issue affecting assigning users to applications. They are continuing to investigate errors relating to provisioning users to O365.
May 10, 10:11 BST
Investigating - OneLogin Engineers have identified an issue with Single Sign-On Services, some customers may be unable to reach the portal and applications. They are working to quickly restore service.
We apologize for any inconvenience and will post another update as soon as we learn more.
May 10, 09:14 BST
May 12, 2024
May 11, 2024

No incidents reported.

May 10, 2024
May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Mistral Data Website Issues
Resolved - This incident has been resolved.
May 3, 08:21 BST
Investigating - We’re currently investigating reports of a potential service interruption with our website. We apologise for any inconvenience and will post another update as soon as we learn more.
May 3, 08:16 BST
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